FAQ

Tracking order

In order to track your order, a tracking number has been sent to you by e-mail after purchase. If you have not received a tracking number, please contact us, quoting your order number.

Shipping
Where can I buy your products other than on your website?

We recommend purchasing our products only from the authorized retailers listed on our website. We cannot guarantee the quality of our fragrances sold on any other website or at any sales point not mentioned on our site.

For countries we do not offer direct delivery, please refer to our authorized retailers page. There, you will find a list of our approved partners responsible for distributing our products outside Europe or within your country. These partners are carefully selected to ensure the availability and quality of our products, even in areas where we cannot deliver directly. Feel free to contact them for more information or to place an order.